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DueHello

automated invoice reminders · Xero

Automated invoice reminders for wholesalers with Xero.

Connect Xero, encode the rules your team already follows and move every open invoice toward a documented outcome.

Map this workflow
SourceXero organisation
Policy triggera configured date before or after the due date is reached
Accountable ownercredit controller and account manager

Operational fit

Built around how wholesalers actually bill.

Invoice pattern

high-volume orders, credit terms, returns and credit notes.

Relationship context

sales continuity depends on knowing whether delay is financial or operational.

Primary risk

returns, shortages and credit notes can leave the ledger out of context.

Exception route

check credits and open claims before tightening terms or pausing supply.

One controlled route from signal to outcome.

send the right reminder at the right moment while preserving exceptions. Cadence, tone, quiet hours and approval thresholds stay explicit.

  1. 01

    Read due date and balance

  2. 02

    Check exclusions and quiet hours

  3. 03

    Select the approved message

  4. 04

    Record delivery and wait for a signal

Xero data contract

Use the ledger as truth. Add the decision layer it lacks.

DueHello monitors receivables from the connected organisation and evaluates each next action against the configured policy. Connect the organisation, choose the accounts and invoice states in scope, then validate sender and approval rules.

Fields in scope
contact and invoice number
currency, total and amount due
issue date and due date
status and organisation

Evidence remains attached to the decision.

For this workflow, DueHello keeps due-date calculation, template and tone used, delivery status. The team can see what happened without reconstructing it from inboxes.

Evidence 01

due-date calculation

Evidence 02

template and tone used

Evidence 03

delivery status

Questions before you put it into production.

How is automated invoice reminders used by a wholesaler?+

DueHello monitors high-volume orders, credit terms, returns and credit notes, applies the configured receivables policy and records why each action was sent, paused or routed to credit controller and account manager.

What data does DueHello use from Xero?+

The workflow uses contact and invoice number, currency, total and amount due, issue date and due date, status and organisation. DueHello monitors receivables from the connected organisation and evaluates each next action against the configured policy.

What stops the automated invoice reminders workflow?+

The workflow stops or changes route when a payment, reply, dispute or promise changes the next action. DueHello then check credits and open claims before tightening terms or pausing supply.

Does DueHello replace the finance or account team?+

No. DueHello performs the permitted follow-up and brings exceptions to the accountable person with the context and evidence needed to decide.

Map this against real invoices.

Bring one month of high-volume orders, credit terms, returns and credit notes. We will map the policy, exceptions and Xero data route with your team.

Book a demo