debtor communication software · Exact Online
Debtor communication for research firms with Exact Online.
Connect Exact Online, encode the rules your team already follows and move every open invoice toward a documented outcome.
Map this workflowOperational fit
Built around how research firms actually bill.
commission stages, fieldwork costs and final-report milestones.
client approval and research delivery remain closely connected.
milestone acceptance may be known by delivery but invisible to finance.
confirm milestone acceptance before moving an invoice into escalation.
One controlled route from signal to outcome.
coordinate clear, consistent payer communication across finance and account teams. Messages use approved sender identities, tone and reply ownership.
- 01
Collect the current invoice context
- 02
Select sender and communication route
- 03
Send or queue the approved message
- 04
Route every reply to the right owner
Exact Online data contract
Use the ledger as truth. Add the decision layer it lacks.
DueHello reads receivable status from the connected administration and keeps the accounting record as the source of truth. Connect the administration, select the entities in scope and map the sender identity before activating a playbook.
Evidence remains attached to the decision.
For this workflow, DueHello keeps sender identity, message version, reply ownership. The team can see what happened without reconstructing it from inboxes.
sender identity
message version
reply ownership
Questions before you put it into production.
How is debtor communication used by a research firm?+
DueHello monitors commission stages, fieldwork costs and final-report milestones, applies the configured receivables policy and records why each action was sent, paused or routed to research lead and finance manager.
What data does DueHello use from Exact Online?+
The workflow uses invoice number and customer, issue date, due date and open amount, payment and credit status, administration and reference. DueHello reads receivable status from the connected administration and keeps the accounting record as the source of truth.
What stops the debtor communication workflow?+
The workflow stops or changes route when the conversation reaches a documented next step or owner. DueHello then confirm milestone acceptance before moving an invoice into escalation.
Does DueHello replace the finance or account team?+
No. DueHello performs the permitted follow-up and brings exceptions to the accountable person with the context and evidence needed to decide.
Map this against real invoices.
Bring one month of commission stages, fieldwork costs and final-report milestones. We will map the policy, exceptions and Exact Online data route with your team.
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