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DueHello

automated invoice reminders · Xero

Automated invoice reminders for research firms with Xero.

Connect Xero, encode the rules your team already follows and move every open invoice toward a documented outcome.

Map this workflow
SourceXero organisation
Policy triggera configured date before or after the due date is reached
Accountable ownerresearch lead and finance manager

Operational fit

Built around how research firms actually bill.

Invoice pattern

commission stages, fieldwork costs and final-report milestones.

Relationship context

client approval and research delivery remain closely connected.

Primary risk

milestone acceptance may be known by delivery but invisible to finance.

Exception route

confirm milestone acceptance before moving an invoice into escalation.

One controlled route from signal to outcome.

send the right reminder at the right moment while preserving exceptions. Cadence, tone, quiet hours and approval thresholds stay explicit.

  1. 01

    Read due date and balance

  2. 02

    Check exclusions and quiet hours

  3. 03

    Select the approved message

  4. 04

    Record delivery and wait for a signal

Xero data contract

Use the ledger as truth. Add the decision layer it lacks.

DueHello monitors receivables from the connected organisation and evaluates each next action against the configured policy. Connect the organisation, choose the accounts and invoice states in scope, then validate sender and approval rules.

Fields in scope
contact and invoice number
currency, total and amount due
issue date and due date
status and organisation

Evidence remains attached to the decision.

For this workflow, DueHello keeps due-date calculation, template and tone used, delivery status. The team can see what happened without reconstructing it from inboxes.

Evidence 01

due-date calculation

Evidence 02

template and tone used

Evidence 03

delivery status

Questions before you put it into production.

How is automated invoice reminders used by a research firm?+

DueHello monitors commission stages, fieldwork costs and final-report milestones, applies the configured receivables policy and records why each action was sent, paused or routed to research lead and finance manager.

What data does DueHello use from Xero?+

The workflow uses contact and invoice number, currency, total and amount due, issue date and due date, status and organisation. DueHello monitors receivables from the connected organisation and evaluates each next action against the configured policy.

What stops the automated invoice reminders workflow?+

The workflow stops or changes route when a payment, reply, dispute or promise changes the next action. DueHello then confirm milestone acceptance before moving an invoice into escalation.

Does DueHello replace the finance or account team?+

No. DueHello performs the permitted follow-up and brings exceptions to the accountable person with the context and evidence needed to decide.

Map this against real invoices.

Bring one month of commission stages, fieldwork costs and final-report milestones. We will map the policy, exceptions and Xero data route with your team.

Book a demo