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DueHello

debtor communication software · Xero

Debtor communication for recruitment agencies with Xero.

Connect Xero, encode the rules your team already follows and move every open invoice toward a documented outcome.

Map this workflow
SourceXero organisation
Policy triggera payer needs information, a reminder or a response from the team
Accountable ownerrecruitment consultant and credit controller

Operational fit

Built around how recruitment agencies actually bill.

Invoice pattern

placement fees, staged payments and rebate-linked invoices.

Relationship context

consultants remain close to both hiring managers and candidates.

Primary risk

rebate periods and start-date changes can alter what should happen next.

Exception route

hold follow-up when a start date, rebate or replacement discussion is open.

One controlled route from signal to outcome.

coordinate clear, consistent payer communication across finance and account teams. Messages use approved sender identities, tone and reply ownership.

  1. 01

    Collect the current invoice context

  2. 02

    Select sender and communication route

  3. 03

    Send or queue the approved message

  4. 04

    Route every reply to the right owner

Xero data contract

Use the ledger as truth. Add the decision layer it lacks.

DueHello monitors receivables from the connected organisation and evaluates each next action against the configured policy. Connect the organisation, choose the accounts and invoice states in scope, then validate sender and approval rules.

Fields in scope
contact and invoice number
currency, total and amount due
issue date and due date
status and organisation

Evidence remains attached to the decision.

For this workflow, DueHello keeps sender identity, message version, reply ownership. The team can see what happened without reconstructing it from inboxes.

Evidence 01

sender identity

Evidence 02

message version

Evidence 03

reply ownership

Questions before you put it into production.

How is debtor communication used by a recruitment agency?+

DueHello monitors placement fees, staged payments and rebate-linked invoices, applies the configured receivables policy and records why each action was sent, paused or routed to recruitment consultant and credit controller.

What data does DueHello use from Xero?+

The workflow uses contact and invoice number, currency, total and amount due, issue date and due date, status and organisation. DueHello monitors receivables from the connected organisation and evaluates each next action against the configured policy.

What stops the debtor communication workflow?+

The workflow stops or changes route when the conversation reaches a documented next step or owner. DueHello then hold follow-up when a start date, rebate or replacement discussion is open.

Does DueHello replace the finance or account team?+

No. DueHello performs the permitted follow-up and brings exceptions to the accountable person with the context and evidence needed to decide.

Map this against real invoices.

Bring one month of placement fees, staged payments and rebate-linked invoices. We will map the policy, exceptions and Xero data route with your team.

Book a demo