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DueHello

invoice follow-up approval workflow · Exact Online

Approval by exception for recruitment agencies with Exact Online.

Connect Exact Online, encode the rules your team already follows and move every open invoice toward a documented outcome.

Map this workflow
SourceExact Online administration
Policy triggeran action crosses a value, relationship or policy threshold
Accountable ownerrecruitment consultant and credit controller

Operational fit

Built around how recruitment agencies actually bill.

Invoice pattern

placement fees, staged payments and rebate-linked invoices.

Relationship context

consultants remain close to both hiring managers and candidates.

Primary risk

rebate periods and start-date changes can alter what should happen next.

Exception route

hold follow-up when a start date, rebate or replacement discussion is open.

One controlled route from signal to outcome.

let ordinary actions run while high-risk or unusual cases wait for a person. Thresholds and approvers are visible before a sequence goes live.

  1. 01

    Evaluate the proposed action

  2. 02

    Compare it with review thresholds

  3. 03

    Present context to the approver

  4. 04

    Record and execute the decision

Exact Online data contract

Use the ledger as truth. Add the decision layer it lacks.

DueHello reads receivable status from the connected administration and keeps the accounting record as the source of truth. Connect the administration, select the entities in scope and map the sender identity before activating a playbook.

Fields in scope
invoice number and customer
issue date, due date and open amount
payment and credit status
administration and reference

Evidence remains attached to the decision.

For this workflow, DueHello keeps threshold matched, approver identity, decision and final action. The team can see what happened without reconstructing it from inboxes.

Evidence 01

threshold matched

Evidence 02

approver identity

Evidence 03

decision and final action

Questions before you put it into production.

How is approval by exception used by a recruitment agency?+

DueHello monitors placement fees, staged payments and rebate-linked invoices, applies the configured receivables policy and records why each action was sent, paused or routed to recruitment consultant and credit controller.

What data does DueHello use from Exact Online?+

The workflow uses invoice number and customer, issue date, due date and open amount, payment and credit status, administration and reference. DueHello reads receivable status from the connected administration and keeps the accounting record as the source of truth.

What stops the approval by exception workflow?+

The workflow stops or changes route when an authorised person approves, edits or rejects the action. DueHello then hold follow-up when a start date, rebate or replacement discussion is open.

Does DueHello replace the finance or account team?+

No. DueHello performs the permitted follow-up and brings exceptions to the accountable person with the context and evidence needed to decide.

Map this against real invoices.

Bring one month of placement fees, staged payments and rebate-linked invoices. We will map the policy, exceptions and Exact Online data route with your team.

Book a demo