relationship based dunning · Moneybird
Relationship-based dunning for marketing agencies with Moneybird.
Connect Moneybird, encode the rules your team already follows and move every open invoice toward a documented outcome.
Map this workflowOperational fit
Built around how marketing agencies actually bill.
retainers, media costs and project milestones.
account leads still need a constructive client conversation after payment.
a generic reminder can contradict an active campaign or scope discussion.
route disputed media spend or scope changes to the account owner before another touch.
One controlled route from signal to outcome.
adapt collection pressure to customer tier, history and active commercial context. Customer tier changes cadence; it never hides the underlying balance.
- 01
Identify customer and relationship tier
- 02
Apply the matching cadence
- 03
Invite the account owner where required
- 04
Re-evaluate after every payer signal
Moneybird data contract
Use the ledger as truth. Add the decision layer it lacks.
DueHello uses the connected administration to monitor invoice state while policy and communication history remain visible in the workspace. Authorise the administration, confirm the invoice population and review the first actions in Draft mode.
Evidence remains attached to the decision.
For this workflow, DueHello keeps relationship tier, policy version, handoff reason. The team can see what happened without reconstructing it from inboxes.
relationship tier
policy version
handoff reason
Questions before you put it into production.
How is relationship-based dunning used by a marketing agency?+
DueHello monitors retainers, media costs and project milestones, applies the configured receivables policy and records why each action was sent, paused or routed to finance lead and account owner.
What data does DueHello use from Moneybird?+
The workflow uses contact and invoice identifier, invoice and due dates, open amount and payment state, administration reference. DueHello uses the connected administration to monitor invoice state while policy and communication history remain visible in the workspace.
What stops the relationship-based dunning workflow?+
The workflow stops or changes route when relationship context requires a pause, handoff or revised route. DueHello then route disputed media spend or scope changes to the account owner before another touch.
Does DueHello replace the finance or account team?+
No. DueHello performs the permitted follow-up and brings exceptions to the accountable person with the context and evidence needed to decide.
Map this against real invoices.
Bring one month of retainers, media costs and project milestones. We will map the policy, exceptions and Moneybird data route with your team.
Book a demo