invoice dispute workflow · Custom ERP integration
Dispute and exception routing for marketing agencies with Custom ERP integration.
Connect Custom ERP integration, encode the rules your team already follows and move every open invoice toward a documented outcome.
Map this workflowOperational fit
Built around how marketing agencies actually bill.
retainers, media costs and project milestones.
account leads still need a constructive client conversation after payment.
a generic reminder can contradict an active campaign or scope discussion.
route disputed media spend or scope changes to the account owner before another touch.
One controlled route from signal to outcome.
separate operational exceptions from ordinary late payment and assign ownership. No collection sequence continues while a qualifying dispute is open.
- 01
Classify the exception
- 02
Pause the affected action
- 03
Assign an accountable owner
- 04
Resume only after a recorded resolution
Custom ERP integration data contract
Use the ledger as truth. Add the decision layer it lacks.
A scoped integration supplies the minimum receivables events needed for monitoring, decisions and outcome updates. Agree source ownership, field mapping, update frequency, failure handling and security review during implementation.
Evidence remains attached to the decision.
For this workflow, DueHello keeps exception category, owner and timestamps, resolution note. The team can see what happened without reconstructing it from inboxes.
exception category
owner and timestamps
resolution note
Questions before you put it into production.
How is dispute and exception routing used by a marketing agency?+
DueHello monitors retainers, media costs and project milestones, applies the configured receivables policy and records why each action was sent, paused or routed to finance lead and account owner.
What data does DueHello use from Custom ERP integration?+
The workflow uses stable invoice and customer keys, balance and lifecycle status, dates, entity and currency, exceptions, payments and ownership. A scoped integration supplies the minimum receivables events needed for monitoring, decisions and outcome updates.
What stops the dispute and exception routing workflow?+
The workflow stops or changes route when the exception is resolved, rejected or moved to an agreed owner. DueHello then route disputed media spend or scope changes to the account owner before another touch.
Does DueHello replace the finance or account team?+
No. DueHello performs the permitted follow-up and brings exceptions to the accountable person with the context and evidence needed to decide.
Map this against real invoices.
Bring one month of retainers, media costs and project milestones. We will map the policy, exceptions and Custom ERP integration data route with your team.
Book a demo