relationship based dunning · Custom ERP integration
Relationship-based dunning for managed service providers with Custom ERP integration.
Connect Custom ERP integration, encode the rules your team already follows and move every open invoice toward a documented outcome.
Map this workflowOperational fit
Built around how managed service providers actually bill.
recurring managed services, hardware and project work.
customers rely on an ongoing operational partnership.
contract changes and service credits can create silent invoice exceptions.
route service-credit and contract exceptions before the next scheduled message.
One controlled route from signal to outcome.
adapt collection pressure to customer tier, history and active commercial context. Customer tier changes cadence; it never hides the underlying balance.
- 01
Identify customer and relationship tier
- 02
Apply the matching cadence
- 03
Invite the account owner where required
- 04
Re-evaluate after every payer signal
Custom ERP integration data contract
Use the ledger as truth. Add the decision layer it lacks.
A scoped integration supplies the minimum receivables events needed for monitoring, decisions and outcome updates. Agree source ownership, field mapping, update frequency, failure handling and security review during implementation.
Evidence remains attached to the decision.
For this workflow, DueHello keeps relationship tier, policy version, handoff reason. The team can see what happened without reconstructing it from inboxes.
relationship tier
policy version
handoff reason
Questions before you put it into production.
How is relationship-based dunning used by a managed service provider?+
DueHello monitors recurring managed services, hardware and project work, applies the configured receivables policy and records why each action was sent, paused or routed to service account manager and finance lead.
What data does DueHello use from Custom ERP integration?+
The workflow uses stable invoice and customer keys, balance and lifecycle status, dates, entity and currency, exceptions, payments and ownership. A scoped integration supplies the minimum receivables events needed for monitoring, decisions and outcome updates.
What stops the relationship-based dunning workflow?+
The workflow stops or changes route when relationship context requires a pause, handoff or revised route. DueHello then route service-credit and contract exceptions before the next scheduled message.
Does DueHello replace the finance or account team?+
No. DueHello performs the permitted follow-up and brings exceptions to the accountable person with the context and evidence needed to decide.
Map this against real invoices.
Bring one month of recurring managed services, hardware and project work. We will map the policy, exceptions and Custom ERP integration data route with your team.
Book a demo