relationship based dunning · Exact Online
Relationship-based dunning for logistics providers with Exact Online.
Connect Exact Online, encode the rules your team already follows and move every open invoice toward a documented outcome.
Map this workflowOperational fit
Built around how logistics providers actually bill.
shipments, surcharges, recurring routes and proof-of-delivery billing.
operational exceptions can become payment exceptions within hours.
missing delivery evidence or a surcharge query can trigger avoidable chasing.
attach delivery evidence and route operational disputes before escalation.
One controlled route from signal to outcome.
adapt collection pressure to customer tier, history and active commercial context. Customer tier changes cadence; it never hides the underlying balance.
- 01
Identify customer and relationship tier
- 02
Apply the matching cadence
- 03
Invite the account owner where required
- 04
Re-evaluate after every payer signal
Exact Online data contract
Use the ledger as truth. Add the decision layer it lacks.
DueHello reads receivable status from the connected administration and keeps the accounting record as the source of truth. Connect the administration, select the entities in scope and map the sender identity before activating a playbook.
Evidence remains attached to the decision.
For this workflow, DueHello keeps relationship tier, policy version, handoff reason. The team can see what happened without reconstructing it from inboxes.
relationship tier
policy version
handoff reason
Questions before you put it into production.
How is relationship-based dunning used by a logistics provider?+
DueHello monitors shipments, surcharges, recurring routes and proof-of-delivery billing, applies the configured receivables policy and records why each action was sent, paused or routed to credit controller and operations owner.
What data does DueHello use from Exact Online?+
The workflow uses invoice number and customer, issue date, due date and open amount, payment and credit status, administration and reference. DueHello reads receivable status from the connected administration and keeps the accounting record as the source of truth.
What stops the relationship-based dunning workflow?+
The workflow stops or changes route when relationship context requires a pause, handoff or revised route. DueHello then attach delivery evidence and route operational disputes before escalation.
Does DueHello replace the finance or account team?+
No. DueHello performs the permitted follow-up and brings exceptions to the accountable person with the context and evidence needed to decide.
Map this against real invoices.
Bring one month of shipments, surcharges, recurring routes and proof-of-delivery billing. We will map the policy, exceptions and Exact Online data route with your team.
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