promise to pay tracking · Exact Online
Promise-to-pay tracking for law firms with Exact Online.
Connect Exact Online, encode the rules your team already follows and move every open invoice toward a documented outcome.
Map this workflowOperational fit
Built around how law firms actually bill.
matter-based fees, retainers and disbursements.
confidential, long-running matters require measured communication.
matter context or a disbursement query may sit outside the finance system.
send matter-sensitive exceptions to the responsible partner.
One controlled route from signal to outcome.
turn payer commitments into dated, visible and reviewable follow-up. A promise pauses ordinary reminders until its agreed review date.
- 01
Capture amount and promised date
- 02
Pause conflicting follow-up
- 03
Check the ledger on the review date
- 04
Resume or close with the full context
Exact Online data contract
Use the ledger as truth. Add the decision layer it lacks.
DueHello reads receivable status from the connected administration and keeps the accounting record as the source of truth. Connect the administration, select the entities in scope and map the sender identity before activating a playbook.
Evidence remains attached to the decision.
For this workflow, DueHello keeps promise source, promised amount and date, review result. The team can see what happened without reconstructing it from inboxes.
promise source
promised amount and date
review result
Questions before you put it into production.
How is promise-to-pay tracking used by a law firm?+
DueHello monitors matter-based fees, retainers and disbursements, applies the configured receivables policy and records why each action was sent, paused or routed to matter partner and finance manager.
What data does DueHello use from Exact Online?+
The workflow uses invoice number and customer, issue date, due date and open amount, payment and credit status, administration and reference. DueHello reads receivable status from the connected administration and keeps the accounting record as the source of truth.
What stops the promise-to-pay tracking workflow?+
The workflow stops or changes route when the commitment is met, revised, disputed or missed. DueHello then send matter-sensitive exceptions to the responsible partner.
Does DueHello replace the finance or account team?+
No. DueHello performs the permitted follow-up and brings exceptions to the accountable person with the context and evidence needed to decide.
Map this against real invoices.
Bring one month of matter-based fees, retainers and disbursements. We will map the policy, exceptions and Exact Online data route with your team.
Book a demo