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DueHello

accounts receivable automation · Custom ERP integration

Accounts receivable automation for facilities service companies with Custom ERP integration.

Connect Custom ERP integration, encode the rules your team already follows and move every open invoice toward a documented outcome.

Map this workflow
Sourceapproved ERP or finance-system connection
Policy triggeran invoice enters scope or its payment status changes
Accountable ownercontract manager and finance operations

Operational fit

Built around how facilities service companies actually bill.

Invoice pattern

recurring contracts, call-outs and pass-through costs.

Relationship context

site service and finance contacts may report different facts.

Primary risk

an unresolved service ticket can delay approval without reaching finance.

Exception route

join site, contract and payer context before the next action.

One controlled route from signal to outcome.

turn ledger changes into controlled next actions without replacing human ownership. Every automated action must explain its source data, policy match and owner.

  1. 01

    Monitor open invoices

  2. 02

    Evaluate policy and relationship context

  3. 03

    Prepare or send the permitted action

  4. 04

    Stop on a defined outcome

Custom ERP integration data contract

Use the ledger as truth. Add the decision layer it lacks.

A scoped integration supplies the minimum receivables events needed for monitoring, decisions and outcome updates. Agree source ownership, field mapping, update frequency, failure handling and security review during implementation.

Fields in scope
stable invoice and customer keys
balance and lifecycle status
dates, entity and currency
exceptions, payments and ownership

Evidence remains attached to the decision.

For this workflow, DueHello keeps source status, policy decision, communication and outcome. The team can see what happened without reconstructing it from inboxes.

Evidence 01

source status

Evidence 02

policy decision

Evidence 03

communication and outcome

Questions before you put it into production.

How is accounts receivable automation used by a facilities service company?+

DueHello monitors recurring contracts, call-outs and pass-through costs, applies the configured receivables policy and records why each action was sent, paused or routed to contract manager and finance operations.

What data does DueHello use from Custom ERP integration?+

The workflow uses stable invoice and customer keys, balance and lifecycle status, dates, entity and currency, exceptions, payments and ownership. A scoped integration supplies the minimum receivables events needed for monitoring, decisions and outcome updates.

What stops the accounts receivable automation workflow?+

The workflow stops or changes route when payment, reply, dispute, promise to pay or a policy exception. DueHello then join site, contract and payer context before the next action.

Does DueHello replace the finance or account team?+

No. DueHello performs the permitted follow-up and brings exceptions to the accountable person with the context and evidence needed to decide.

Map this against real invoices.

Bring one month of recurring contracts, call-outs and pass-through costs. We will map the policy, exceptions and Custom ERP integration data route with your team.

Book a demo