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DueHello

promise to pay tracking · Xero

Promise-to-pay tracking for engineering firms with Xero.

Connect Xero, encode the rules your team already follows and move every open invoice toward a documented outcome.

Map this workflow
SourceXero organisation
Policy triggera payer commits to an amount or payment date
Accountable ownerproject director and commercial finance

Operational fit

Built around how engineering firms actually bill.

Invoice pattern

project stages, time charges and variation orders.

Relationship context

delivery, approval and payment are tied to long project timelines.

Primary risk

unapproved variations can look overdue while commercial review is active.

Exception route

separate genuine delay from certification or variation-order review.

One controlled route from signal to outcome.

turn payer commitments into dated, visible and reviewable follow-up. A promise pauses ordinary reminders until its agreed review date.

  1. 01

    Capture amount and promised date

  2. 02

    Pause conflicting follow-up

  3. 03

    Check the ledger on the review date

  4. 04

    Resume or close with the full context

Xero data contract

Use the ledger as truth. Add the decision layer it lacks.

DueHello monitors receivables from the connected organisation and evaluates each next action against the configured policy. Connect the organisation, choose the accounts and invoice states in scope, then validate sender and approval rules.

Fields in scope
contact and invoice number
currency, total and amount due
issue date and due date
status and organisation

Evidence remains attached to the decision.

For this workflow, DueHello keeps promise source, promised amount and date, review result. The team can see what happened without reconstructing it from inboxes.

Evidence 01

promise source

Evidence 02

promised amount and date

Evidence 03

review result

Questions before you put it into production.

How is promise-to-pay tracking used by a engineering firm?+

DueHello monitors project stages, time charges and variation orders, applies the configured receivables policy and records why each action was sent, paused or routed to project director and commercial finance.

What data does DueHello use from Xero?+

The workflow uses contact and invoice number, currency, total and amount due, issue date and due date, status and organisation. DueHello monitors receivables from the connected organisation and evaluates each next action against the configured policy.

What stops the promise-to-pay tracking workflow?+

The workflow stops or changes route when the commitment is met, revised, disputed or missed. DueHello then separate genuine delay from certification or variation-order review.

Does DueHello replace the finance or account team?+

No. DueHello performs the permitted follow-up and brings exceptions to the accountable person with the context and evidence needed to decide.

Map this against real invoices.

Bring one month of project stages, time charges and variation orders. We will map the policy, exceptions and Xero data route with your team.

Book a demo