relationship based dunning · Xero
Relationship-based dunning for business suppliers with Xero.
Connect Xero, encode the rules your team already follows and move every open invoice toward a documented outcome.
Map this workflowOperational fit
Built around how business suppliers actually bill.
purchase orders, deliveries and repeat account billing.
the payer is often also an important repeat customer.
purchase-order and goods-received mismatches can masquerade as late payment.
distinguish process mismatch from refusal to pay before increasing pressure.
One controlled route from signal to outcome.
adapt collection pressure to customer tier, history and active commercial context. Customer tier changes cadence; it never hides the underlying balance.
- 01
Identify customer and relationship tier
- 02
Apply the matching cadence
- 03
Invite the account owner where required
- 04
Re-evaluate after every payer signal
Xero data contract
Use the ledger as truth. Add the decision layer it lacks.
DueHello monitors receivables from the connected organisation and evaluates each next action against the configured policy. Connect the organisation, choose the accounts and invoice states in scope, then validate sender and approval rules.
Evidence remains attached to the decision.
For this workflow, DueHello keeps relationship tier, policy version, handoff reason. The team can see what happened without reconstructing it from inboxes.
relationship tier
policy version
handoff reason
Questions before you put it into production.
How is relationship-based dunning used by a business supplier?+
DueHello monitors purchase orders, deliveries and repeat account billing, applies the configured receivables policy and records why each action was sent, paused or routed to accounts receivable and sales owner.
What data does DueHello use from Xero?+
The workflow uses contact and invoice number, currency, total and amount due, issue date and due date, status and organisation. DueHello monitors receivables from the connected organisation and evaluates each next action against the configured policy.
What stops the relationship-based dunning workflow?+
The workflow stops or changes route when relationship context requires a pause, handoff or revised route. DueHello then distinguish process mismatch from refusal to pay before increasing pressure.
Does DueHello replace the finance or account team?+
No. DueHello performs the permitted follow-up and brings exceptions to the accountable person with the context and evidence needed to decide.
Map this against real invoices.
Bring one month of purchase orders, deliveries and repeat account billing. We will map the policy, exceptions and Xero data route with your team.
Book a demo