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DueHello

debtor communication software · Custom ERP integration

Debtor communication for architecture firms with Custom ERP integration.

Connect Custom ERP integration, encode the rules your team already follows and move every open invoice toward a documented outcome.

Map this workflow
Sourceapproved ERP or finance-system connection
Policy triggera payer needs information, a reminder or a response from the team
Accountable ownerproject architect and practice finance

Operational fit

Built around how architecture firms actually bill.

Invoice pattern

design stages, planning milestones and additional services.

Relationship context

the client relationship spans approvals, revisions and delivery phases.

Primary risk

scope revisions can make a standard overdue sequence inappropriate.

Exception route

route scope and approval questions to the project owner before another touch.

One controlled route from signal to outcome.

coordinate clear, consistent payer communication across finance and account teams. Messages use approved sender identities, tone and reply ownership.

  1. 01

    Collect the current invoice context

  2. 02

    Select sender and communication route

  3. 03

    Send or queue the approved message

  4. 04

    Route every reply to the right owner

Custom ERP integration data contract

Use the ledger as truth. Add the decision layer it lacks.

A scoped integration supplies the minimum receivables events needed for monitoring, decisions and outcome updates. Agree source ownership, field mapping, update frequency, failure handling and security review during implementation.

Fields in scope
stable invoice and customer keys
balance and lifecycle status
dates, entity and currency
exceptions, payments and ownership

Evidence remains attached to the decision.

For this workflow, DueHello keeps sender identity, message version, reply ownership. The team can see what happened without reconstructing it from inboxes.

Evidence 01

sender identity

Evidence 02

message version

Evidence 03

reply ownership

Questions before you put it into production.

How is debtor communication used by a architecture firm?+

DueHello monitors design stages, planning milestones and additional services, applies the configured receivables policy and records why each action was sent, paused or routed to project architect and practice finance.

What data does DueHello use from Custom ERP integration?+

The workflow uses stable invoice and customer keys, balance and lifecycle status, dates, entity and currency, exceptions, payments and ownership. A scoped integration supplies the minimum receivables events needed for monitoring, decisions and outcome updates.

What stops the debtor communication workflow?+

The workflow stops or changes route when the conversation reaches a documented next step or owner. DueHello then route scope and approval questions to the project owner before another touch.

Does DueHello replace the finance or account team?+

No. DueHello performs the permitted follow-up and brings exceptions to the accountable person with the context and evidence needed to decide.

Map this against real invoices.

Bring one month of design stages, planning milestones and additional services. We will map the policy, exceptions and Custom ERP integration data route with your team.

Book a demo