overdue invoice follow-up · Xero
Overdue invoice follow-up for accounting firms with Xero.
Connect Xero, encode the rules your team already follows and move every open invoice toward a documented outcome.
Map this workflowOperational fit
Built around how accounting firms actually bill.
monthly service fees, annual work and advisory projects.
the firm may hold the financial context behind a client delay.
automated pressure can ignore tax deadlines or an agreed payment arrangement.
route account-specific exceptions to the client partner with a complete trace.
One controlled route from signal to outcome.
move overdue invoices forward without turning every delay into the same sequence. Elapsed days never override an active exception or relationship rule.
- 01
Confirm the balance is genuinely overdue
- 02
Check previous touches and replies
- 03
Choose the next proportional action
- 04
Escalate only with supporting evidence
Xero data contract
Use the ledger as truth. Add the decision layer it lacks.
DueHello monitors receivables from the connected organisation and evaluates each next action against the configured policy. Connect the organisation, choose the accounts and invoice states in scope, then validate sender and approval rules.
Evidence remains attached to the decision.
For this workflow, DueHello keeps aging position, touch history, exception reason. The team can see what happened without reconstructing it from inboxes.
aging position
touch history
exception reason
Questions before you put it into production.
How is overdue invoice follow-up used by a accounting firm?+
DueHello monitors monthly service fees, annual work and advisory projects, applies the configured receivables policy and records why each action was sent, paused or routed to client partner and practice finance.
What data does DueHello use from Xero?+
The workflow uses contact and invoice number, currency, total and amount due, issue date and due date, status and organisation. DueHello monitors receivables from the connected organisation and evaluates each next action against the configured policy.
What stops the overdue invoice follow-up workflow?+
The workflow stops or changes route when the payer responds, pays, disputes or needs an internal decision. DueHello then route account-specific exceptions to the client partner with a complete trace.
Does DueHello replace the finance or account team?+
No. DueHello performs the permitted follow-up and brings exceptions to the accountable person with the context and evidence needed to decide.
Map this against real invoices.
Bring one month of monthly service fees, annual work and advisory projects. We will map the policy, exceptions and Xero data route with your team.
Book a demo